Corrections, Suppression & Takedown Policy

Last updated: 23 October 2026

1. What this policy is for

Hospo Pulse republishes information from public government liquor-licensing and planning registers so that people who need to know about new licence and development activity — for licensing due diligence, to exercise objection or notice rights, and to follow market activity — can see it in one place, promptly.

Some of that register information is about individuals; the rest is about businesses. This policy covers both. It explains how you — as an individual an entry is about, or as the business an entry is about — can ask us to correct, suppress or remove it, how quickly we respond, and how we decide. The Privacy Act protects individuals rather than companies, so extending this to businesses goes beyond what the law requires; we do it because a business is usually the first to know when an entry about its venue is wrong. It reflects our view that publishing an accurate, faithful copy of a public register serves the same public purpose the register itself serves — and that keeping it accurate, and responding quickly when someone is affected, is part of doing that responsibly.

2. How we already limit what we publish about individuals

Before you need to ask us for anything, these are the standing limits we apply to register data about individuals:

• We do not publish an individual's name. Not as a bare name, and not inside an "as trustee for" or "trading as" description. Where a licence is held by a person rather than a company, we show the venue and link to the official register instead. Where a venue or trading name itself appears to be a person's name, we withhold it too; that check is automated and can occasionally miss one, so please tell us if it does.
• We show factual register fields, not our own characterisation. For an entry about an individual we show the venue, premises suburb or address, licence type, status, key dates and application reference, with a link to the source record and the date we captured it. We do not attach an automated "significance score" or an AI-generated summary to it.
• We avoid publishing home addresses. Where a small-scale licence held by an individual is likely to be at their home, we show the suburb rather than the street address.
• We exclude personal contact details. We do not republish individuals' personal phone numbers or personal email addresses, even where a government register exposes them.
• We date-stamp and link to the source. Every entry shows when we captured it and links to the official register, which is always the authoritative, current record.

3. What you can ask us to do

If an entry we republish is about you, or about your business, you can ask us — free of charge — to correct an entry that is inaccurate or out of date; suppress an entry, so it no longer appears in our emails or on our Site (while remaining on the official government register); or remove an entry entirely from our systems. You do not need to give a reason, though telling us the problem helps us act faster.

4. How to make a request

Email hello@hospopulse.com.au with: the name or venue as it appears in our alert or on our Site; a link to the alert, email or page if you have one (or the approximate date you saw it); and what you would like us to do (correct, suppress or remove), and any correction details. You are welcome to make a request on behalf of someone else if you are authorised to do so.

5. Our response times

• We will acknowledge your request within 5 business days.
• For a straightforward correction or suppression, we aim to action it promptly after we acknowledge it.
• If a request needs more assessment (see section 6), we will tell you and keep you updated.
• Personal-safety concerns are prioritised. If your request tells us that publication puts you at risk of harm (for example, family or domestic violence, or another safety situation), tell us that in your email and we will treat it as urgent and, where appropriate, suppress the entry immediately while we assess it.

6. How we decide

Every request is decided by a person, not by an automated process. Most requests — corrections, and suppression or removal where there is a personal-safety concern or a clear inaccuracy — we simply action.

Where a request asks us to remove accurate information that is on the public register, we consider it case by case, weighing: how current and significant the information is; the public-transparency and objection/notice purpose the register exists to serve; your circumstances, including any safety, vulnerability or hardship you raise; and whether suppression from our Service (rather than removal) adequately addresses the concern.

We will explain our decision. If we do not fully agree to a request, we will tell you why and how to escalate, and remind you that you can also raise the matter with the relevant licensing authority and, for privacy concerns, with the Office of the Australian Information Commissioner.

7. What suppression and removal do — and don't — do

Suppressing or removing an entry from Hospo Pulse changes only our Service. It does not change, correct or remove anything on the official government register. If you also want the underlying register changed, you will need to contact the relevant state or territory licensing authority directly; we can point you to the right one.

8. No cost, no disadvantage

Making a request under this policy is free, and we will not treat you differently for making one.

9. Contact

Australian Business Consulting Services Pty Ltd (ABN 58 298 951 711) · Email: hello@hospopulse.com.au